EazyDraw Support

We provide email support:

Support@eazydraw.com

We are happy to provide support to all our customers.
We will try to answer your question via return email within one business day, usually a few hours. If more urgent assistance is required call our hot line at 608 444 5245 (Wisconsin US call - we don't have a toll free line).
You don't need to be a registered user, it helps us to learn about problems so we can fix them for future uses. Even if you are just giving the demo version a try and see a problem - drop us an email.

Pose your question to Help Viewer.

You may want to try Help Viewer
EazyDraw's online documentation is heavily indexed. Pose the question in Help Viewer (the small text box at the top of the Help Browser's window). You may get an instant answer.

Protected Memory Environment
Mac OS X operates itself and all applications in protected-encapsulated Unix protected memory environments. This means that EazyDraw may "crash" or encounter unanticipated conditions. In these cases please be assured no "damage" is possible to your operating environment or other applications running on your system.

If EazyDraw hangs up and won't respond use the "Force Quit" panel under the Apple Menu to stop EazyDraw.

Crash Reports - Crash Log

If EazyDraw stops unexpectedly the OS will likely write a Crash Log in the Logs folder in the Library folder of the user's home directory. The log will have a name like "EazyDraw.crash.log. It is helpful if you attach this log to an email describing the situation and your actions leading up to the crash. Send the email with attachment to support@eazydraw.com as this will help our staff to correct the bug for future releases of EazyDraw .

Check For New Version
Go to the What's New page to see if there is a new version that may have a correction for the problem you have noticed.

Download
Be sure to get the latest version. You may download the newest version and take advantage of the fixes and new features. No charge, and you will not need to reenter your license code.

Try EazyDraw Help
Be We add frequent (and not so frequent) questions to the help view search index. This means that when you pose your question to EazyDraw help you have a good chance of getting an immediate answer to your question, give it a try.

Feature Requests
We welcome feature requests. EazyDraw is a new piece of Object Oriented software. In many cases the newness of the architecture will allow us to quickly and easily add the capabilities you need. No request is too small. All are appreciated.